remote online support FAQ
+48 22 290 62 01, +48 571 402 370 maciosoft4

Support & Help

1. Basic service - free of charge, 12 first months from the date of the purchase.

Range of services provided:
- software update (by downloading the latest version from the Internet via embedded update module)
- telephone consultation by skype or email, Monday to Friday, from 8: 00 to 16: 00 CET.
Maximum time of conversation for one supporting telephone technical/consultation - 10 minutes.
Maximum time of all phone calls within one month - 60 minutes.

Skype: maciosoft4
e-mail: office@cmrwaybill.com

- removing every critical breakdown, i.e. breakdown causing the work in the program impossible. We will use reasonable efforts to fix the problem within 10 business days from receipt of request.

2. Basic service - paid (min. 10 % value of the software) technical support and software update after the period of 12 first months.

Range of services provided as above for basic free service.

Important! You should prolong technical support and software update two weeks after the end of the last subscription period at the latest. The price for customers who have not prolonged the support in previous period is min. 20 % value of the software.

 

3. Additional service - according to individual arrangements with the customer. Maximum availability: 24 hours a day, 7 days a week. Response time / time to remove the breakdown: 4 / 4 hours.

Ready to Order?

You may order these support plans at our online shop or contact office@cmrwaybill.com directly.
 

Additional online help

As a part of additional support we offer remote access to our computer (for presentations) or computer of our clients.

To download the nesscessary software please follow this link - TeamViewerQS_en

 


Video tutorials

 

CMR EU 7.000

  1. General overview (covers issuing a document, sending it via email) click here
  2. How to use dictionaries click here

CMR SQL 9.000

  1. Overview of CMR Register window (changing view, filtering    documents, preview pane) click here
  2. How to issue a CMR document (plus printout, sending via e-mail) click here

 


 

Help files

CMR EU 7.000 - download

CMR SQL 9.000 - download

(if you have problems with opening chm file from network drive click here)

 


Installation instructions:

 

CMR EU 7.000 link is here

CMR SQL 9.000 link is here

 


Managing custom printouts

Each user can modify printouts in both our programs. This option is available from Tools/Report generator. All printout files are stored in main program catalogue/Data/Reports.
Before you modify any printouts please save the backup copy!
 

If you are sent additional files from us in E-mail you can override existing file and have instant access to new printout version.

From menu Help/Report generator help system - there is access to help on how to modify printouts.

 


 

License agreement

To read license agreement click here

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